Money Back Guarantee
We guarantee that if you have received inappropriate quality or not the item you have ordered, we will refund the money paid for it or send the next one.
Best quality guarantee
We guarantee prompt and professional service. We will resolve any possible malfunctions as quickly as possible and we will inform you about the decisions we make.
After receiving the parcel, carefully inspect it. If, after presenting your product, you have noticed that it is damaged and you want to return it, please contact us by e-mail. mail immediately and provide the following information: the name of the purchased item and the order number, and indicate the reason for the return (damaged, not the item, etc.).
You can return the item in the following cases:
- If you did not get what you ordered;
- If you have received a defective product;
- No more goods (if the safety seal is not damaged). This return is a refund for 2,5 €.
If the reason for the return of the item is inappropriate quality (for example, damaged packaging, etc.) or you did not receive the product that you have ordered, we are obliged to choose, at your own expense, the replacement of the product of inappropriate quality in a good quality product or return the money paid for the goods.
Inappropriate quality goods are changed or returned according to "Rules for return and exchange of items"Approved by 2001 June 29 d. Minister of Economy Order No 217
Proper quality goods are returned on the basis of the Minister of Economy of the Republic of Lithuania 2001. Aug. 17 d. Order No 258 approved "Rules for selling items and providing services when contracts are made using communication tools"According to the established procedure. In this case, the cost of returning the goods is paid by the buyer. The item returned must be fully completed. You complete the complete collection and packaging of the item. If the item is not fully assembled and properly packaged, we will not accept the item for repayment.
Have additional questions? Susisiekite su mumis.